Data deletion

Deleting through Facebook or Instagram

If you connected accounts through Facebook or Instagram, you can remove Kelpfold in Facebook's settings (Settings → Apps and Websites → remove). Meta then sends this service a signed request. Kelpfold verifies it, deletes every Facebook Page, Instagram account and Meta ad account that you connected (in every workspace), their stored tokens, and the posts, metrics, conversations, messages, comments and call logs collected for them, and gives Meta a link and a confirmation code. For an ad account this includes its stored campaigns, ad sets, ads, creatives, daily statistics and alerts. Open that link, or this page with ?code= and the code, to see the result.

TikTok

To withdraw Kelpfold's access at TikTok, remove it from the apps with access to your account in the TikTok app's settings. To delete what is stored here, disconnect the account in the Accounts window (its tokens are deleted at once) or delete the workspace (below); for anything else, ask the operator.

Deleting your workspace yourself

The workspace owner can delete the whole workspace in the Settings window (“Delete workspace”, confirmed by typing the workspace name). Kelpfoldthen asks each provider to revoke its access where the provider offers that (Facebook and Instagram, TikTok, YouTube), cancels the workspace's queued publishing jobs, deletes every record of the workspace (connected accounts and their tokens, collected posts, metrics, conversations, messages, comments, drafts and scheduled posts, ad accounts' stored campaigns, statistics and alerts, brand profile, video orders, settings, call logs and the workspace's audit log) and its uploaded files, and signs everyone in it out. The owner's sign-in record is deleted too when they belong to no other workspace. This cannot be undone.

• Revoking is a change at the provider, so it is only sent while the operator has provider writes switched on and the account allows writes. When a revocation is refused or fails, the workspace is deleted anyway; remove Kelpfoldin the provider's own settings to withdraw the access there as well.
• Facebook and Instagram access is granted per person, not per account: it is revoked when the last account that person connected through the same app is removed, so that accounts still connected elsewhere keep working.

Deleting by request

For anything else (for example your sign-in record while you still belong to a workspace), ask the operator using the contact at the top of this page. Say which Google account you sign in with. The operator removes it and confirms.

• Disconnecting an account in the Accounts window deletes its stored tokens straight away and asks the provider to revoke access (on the same terms as above); the data already collected stays until the workspace is deleted or deletion is requested.
• Disconnecting a Meta ad account also deletes straight away everything Kelpfold stored for it (its details, campaigns, ad sets, ads, creatives, daily statistics, alerts and request log). Nothing changes at Meta: the campaigns and ads stay as they are. The audit log entries stay.
• Backups made by the operator are not rewritten; they age out under the operator's retention.
• Audit-log entries about workspace actions may be kept for the operator's records without personal content, until the workspace is deleted.
• A deleted workspace leaves one operator log line with counts and its random identifier, without names, emails, handles or content.

What is stored is listed in the privacy policy.